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Privacy Policy

TapAway Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how TapAway (“we”, “our”, “us”) collects, uses, and safeguards your information when you visit our website (https://www.tapaway.co) or use any of our services, including TapAway NFC cards, dashboards, and related features (collectively, the “Service”).

By using TapAway, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

Who We Are

TapAway is a technology platform that helps businesses collect customer reviews through NFC-enabled cards and web dashboards.

Business Entity: TapAway Email: support@tapaway.co Location: California, United States

Information We Collect

We collect only the information necessary to provide our Service effectively and securely.

a. Information You Provide

  • Account information: such as your name, business name, email address, and payment details when subscribing.
  • Business details: like Google and Yelp Review URLs, brand logo, and address (for card customization and dashboard setup).
  • Communications: messages or inquiries sent to our support team.

b. Information Collected Automatically

When you visit our website or dashboard, we may automatically collect:

  • Usage data: pages visited, actions taken, and time spent.
  • Device and browser information: IP address, device type, and operating system.
  • Cookies: small files that help us remember preferences and improve the user experience.

We use Plausible Analytics, a privacy-focused analytics tool that does not track personal data, set cookies, or store IP addresses.

How We Use Your Data

TapAway uses your information only to operate, improve, and secure the Service. Specifically, we use your data to:

  • Create and manage your account.
  • Process subscription payments via Stripe.
  • Ship your TapAway cards and deliver your digital dashboard.
  • Communicate with you regarding updates, support, or billing.
  • Monitor performance and improve TapAway features.
  • Detect, prevent, and address technical or fraudulent activity.
  • Comply with legal obligations.

We do not sell, rent, or trade your information to third parties — ever.

Data Retention

We retain your personal and business data as long as your TapAway account is active or as needed to fulfill legal or operational purposes (e.g., resolving disputes, maintaining financial records).

You may request deletion of your account and all related data by emailing support@tapaway.co.

Cookies and Analytics

TapAway uses a privacy-first approach:

  • We do not use cookies for advertising or tracking.
  • We use Plausible Analytics, which anonymizes all data and does not collect personal identifiers.
  • You can disable cookies in your browser without losing access to our core features.

Data Security

We take strong precautions to protect your data:

  • SSL/TLS encryption across all TapAway pages.
  • Secure billing through Stripe’s PCI-DSS-compliant infrastructure.
  • Limited employee access to customer information.
  • Routine monitoring and updates to prevent unauthorized access.

However, please remember that no online platform can guarantee 100% security.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we store about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Request data portability (a copy of your stored data).

You can exercise these rights at any time by emailing support@tapaway.co.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in laws or business operations. When updates occur, we will revise the “Effective Date” at the top and post the updated version on our website.

We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, contact us at:

📧 support@tapaway.co 📍 California, USA